Frequently Asked Questions
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Why am I still seeing older packaging in some places?
It can take time for stores across the country to transition to our new formulas, so it’s perfectly normal to find the packaging you’re used to for several months.
Should I transition my dog to NUTRO™ NATURAL CHOICE™?
If you're new to NUTRO™ or transitioning to our new formulas, we suggest blending increasing amounts of the new food with the old food over six days. This gives your dog's digestive system time to gradually adjust to the new recipe.
What does SO SIMPLE™ mean?
NUTRO™ SO SIMPLE™ recipes are crafted with a handful of key ingredient sources plus natural flavors, vitamins, minerals, and other nutrients to make these delicious recipes full of flavor and nutrients.
What is NUTRO™ MAX™ dog food?
NUTRO™ MAX™ is wholesome, affordable dog food made with natural ingredients plus vitamins, minerals and other nutrients.
Can you tell me about the NUTRO™ Limited Ingredient Diet product line?
Our Limited Ingredient Diet product line caters to your dog's sensitivities and is crafted to deliver the nutrition pets need, avoiding ingredients that commonly cause food sensitivities like chicken, beef, dairy, protein or grains. These recipes are also crafted with 10 or fewer key ingredients, plus natural flavors, vitamins, minerals and other nutrients.
Can NUTRO™ Crunchy Treats dog treats be used as training treats?
Yes! These crunchy treats are less than 5 calories per treat, making them the perfect training treats for rewarding your dog.
Why is NUTRO™ out of stock?
You may have noticed it’s been a little more difficult to find your favorite NUTRO™ products. We are working diligently to build sustainable solutions that will keep our supply chain healthy for years to come.
We strive to make sure you receive great service while our team works to resolve the supply challenges. Our customer care department has grown to meet your needs. Having trouble finding a product? We are here to help. Call 1-800-833-5330 or contact us through our website. We are happy to assist you.
We appreciate your patience as we work hard to deliver safe and nutritious food that meets your pets’ needs.
Why are you expanding the NUTRO™ brand outside of pet specialty stores?
Many consumers are looking for premium, natural food and treats for their pets, so we decided to bring a portion of the NUTRO™ line of products to major retailers across the country.
Are the NUTRO™ products at major retailers the same quality as what's available at pet specialty stores?
Of course! The same NUTRO™ products that are sold in pet specialty stores will be available in major retailers and each product will meet our high-quality standards, regardless of whether they are purchased at a pet specialty store or another major retailer.
Where can I find NUTRO™ NATURAL CHOICE™ dry dog food?
NUTRO™ NATURAL CHOICE™ dry dog food products are available in-store and online at major retailers such as Amazon, Chewy, Walmart, Target, PetSmart and more.
Where can I find NUTRO™ wet cat food cans?
Beginning in April 2019, all NUTRO™ wet cat food will be in the PERFECT PORTIONS™ format with (2) servings in every package! Try NUTRO™ wet cat food in a fresh format your cat will love.
What is in the Superfood Medley?
Our Superfood Medley is a tasty combination of 14 different superfoods including oatmeal, blueberries, pumpkin, kale, flaxseed and more!
What proteins are used in the Trio of Proteins?
NUTRO™ ULTRA™ contains a blend of three animal proteins from chicken, lamb and salmon, to nourish your pet and support strong muscles and a lean body.
How many ingredients are in NUTRO™ Limited Ingredient Diet?
Each of our LID recipes is crafted with 10 or fewer key ingredients, plus natural flavors, vitamins, minerals and other nutrients for limitless tail wags.
How many ingredients are in NUTRO™ Limited Ingredient Diet loafs?
Each Limited Ingredient Diet loaf is made from five or fewer key ingredient sources plus vitamins, minerals and other nutrients.
Are NUTRO™ Crunchy Treats dog treats natural?
Yes! They are natural plus vitamins, minerals and other nutrients. We've always believed that our food should be naturally nutritious. Over the years, we made the decision to never add artificial preservatives, flavors or colors.
How do I store NUTRO™ dog and cat food products?
NUTRO™ Wet: Before opening, we recommend storing cans and plastic trays in a cool, dry environment. Once opened, the unused portion should be refrigerated and fed to your pet within three days.
NUTRO™ Dry: Store the bags of food in a cool, dry environment. Once opened, tightly roll down the top of the bag after each feeding. If the food is kept in a storage container, we recommend putting the entire bag in the container. When stored properly, the food will remain fresh until the Best By (BB) date printed on the package.
How do I store NUTRO™ PERFECT PORTIONS™ after opening?
Once opened, the unused portion should be refrigerated and fed to your cat within three days.
Is the NUTRO™ Crunchy Treats packaging resealable?
Yes! These treats are packaged in convenient resealable bags to help keep treats fresh.
How do I read/where is the "Best By" date on the NUTRO™ package?
You will find the Best By (BB) date on the back of NUTRO™ dry food bags, the side of NUTRO™ plastic food trays and the bottom of NUTRO™ wet food cans. Following the letters BB, there's a two-digit month, day and year expiration date. Example: If you see BB 02 21 23, the food should be fed by Feb. 21, 2023.
Are there coupons available?
Keep an eye on your local Sunday paper, store circulars and the pet food aisle for NUTRO™ dog and cat food coupons. Need another tip? Keep an eye on our website and www.coupons.com. Unfortunately, we don’t have manufacturer’s coupons to send right now.
What if my dog doesn’t like NUTRO™ products?
All NUTRO™ products are 100% satisfaction guaranteed. If you or your pet aren't satisfied, please hold on to the packaging and your receipt and contact us at 1-800-833-5330.
Is NUTRO™ AAFCO approved?
Yes! All NUTRO™ recipes are carefully formulated to meet the nutritional levels established by the AAFCO Dog Food Nutrient Profiles for the specific life stage.
Do we specify NATURAL CHOICE™?
Yes! All NUTRO™ recipes are carefully formulated to meet the nutritional levels established by the AAFCO Dog Food Nutrient Profiles for the specific life stage.