All our products carry a 100% satisfaction guarantee. If for any reason you or your pet are not happy with the product, please keep the package, any unused portion of the product, and your receipt and reach out to us. You can call us at 1-800-833-5330 in the US or send us a message via our Contact Support Form for a complete refund or replacement!

It can take time for stores across the country to transition to our new formulas, so it’s perfectly normal to find the packaging you’re used to for several months.

If you're new to NUTRO™ or transitioning to our new formulas, we suggest blending increasing amounts of the new food with the old food over six days. This gives your dog's digestive system time to gradually adjust to the new recipe.

NUTRO™ SO SIMPLE™ recipes are crafted with a handful of key ingredient sources plus natural flavors, vitamins, minerals, and other nutrients to make these delicious recipes full of flavor and nutrients. 

NUTRO™ MAX™ is wholesome, affordable dog food made with natural ingredients plus vitamins, minerals and other nutrients. 

Our Limited Ingredient Diet product line caters to your dog's sensitivities and is crafted to deliver the nutrition pets need, avoiding ingredients that commonly cause food sensitivities like chicken, beef, dairy, protein or grains. These recipes are also crafted with 10 or fewer key ingredients, plus natural flavors, vitamins, minerals and other nutrients.

Yes! These crunchy treats are less than 5 calories per treat, making them the perfect training treats for rewarding your dog. 

You may have noticed it’s been a little more difficult to find your favorite NUTRO™ products. We are working diligently to build sustainable solutions that will keep our supply chain healthy for years to come. 
 

We strive to make sure you receive great service while our team works to resolve the supply challenges. Our customer care department has grown to meet your needs. Having trouble finding a product? We are here to help. Call 1-800-833-5330 or contact us through our website. We are happy to assist you.
 

We appreciate your patience as we work hard to deliver safe and nutritious food that meets your pets’ needs.

Many consumers are looking for premium, natural food and treats for their pets, so we decided to bring a portion of the NUTRO™ line of products to major retailers across the country. 
 

Of course! The same NUTRO™ products that are sold in pet specialty stores will be available in major retailers and each product will meet our high-quality standards, regardless of whether they are purchased at a pet specialty store or another major retailer.
 

NUTRO™ NATURAL CHOICE™ dry dog food products are available in-store and online at major retailers such as Amazon, Chewy, Walmart, Target, PetSmart and more.
 

Beginning in April 2019, all NUTRO™ wet cat food will be in the PERFECT PORTIONS™ format with (2) servings in every package! Try NUTRO™ wet cat food in a fresh format your cat will love.
 

Our Superfood Medley is a tasty combination of 14 different superfoods including oatmeal, blueberries, pumpkin, kale, flaxseed and more! 

NUTRO™ ULTRA™ contains a blend of three animal proteins from chicken, lamb and salmon, to nourish your pet and support strong muscles and a lean body. 

Each of our LID recipes is crafted with 10 or fewer key ingredients, plus natural flavors, vitamins, minerals and other nutrients for limitless tail wags. 

Each Limited Ingredient Diet loaf is made from five or fewer key ingredient sources plus vitamins, minerals and other nutrients.

Yes! They are natural plus vitamins, minerals and other nutrients. We've always believed that our food should be naturally nutritious. Over the years, we made the decision to never add artificial preservatives, flavors or colors.

NUTRO™ Wet: Before opening, we recommend storing cans and plastic trays in a cool, dry environment. Once opened, the unused portion should be refrigerated and fed to your pet within three days. 
 

NUTRO™ Dry: Store the bags of food in a cool, dry environment. Once opened, tightly roll down the top of the bag after each feeding. If the food is kept in a storage container, we recommend putting the entire bag in the container. When stored properly, the food will remain fresh until the Best By (BB) date printed on the package.

Once opened, the unused portion should be refrigerated and fed to your cat within three days.

Yes! These treats are packaged in convenient resealable bags to help keep treats fresh.

You will find the Best By (BB) date on the back of NUTRO™ dry food bags, the side of NUTRO™ plastic food trays and the bottom of NUTRO™ wet food cans. Following the letters BB, there's a two-digit month, day and year expiration date. Example: If you see BB 02 21 23, the food should be fed by Feb. 21, 2023.

Keep an eye on your local Sunday paper, store circulars and the pet food aisle for NUTRO™ dog and cat food coupons. Need another tip? Keep an eye on our website and www.coupons.com. Unfortunately, we don’t have manufacturer’s coupons to send right now.

All NUTRO™ products are 100% satisfaction guaranteed. If you or your pet aren't satisfied, please hold on to the packaging and your receipt and contact us at 1-800-833-5330.

Yes! All NUTRO™ recipes are carefully formulated to meet the nutritional levels established by the AAFCO Dog Food Nutrient Profiles for the specific life stage.

Yes! All NUTRO™ recipes are carefully formulated to meet the nutritional levels established by the AAFCO Dog Food Nutrient Profiles for the specific life stage.

Our headquarters is in Franklin, Tennessee, just outside of Nashville. We have two dry pet food manufacturing facilities for NUTRO™ products located in Henderson, North Carolina, and Victorville, California. We also have wet food manufacturing facilities in Columbus, Ohio; Fort Smith, Arkansas; and North Sioux City, South Dakota, for our cans and trays. Our NUTRO™ SO SIMPLE™ trays are made in Thailand.

Yes. We rigorously test to ensure the safety and quality of our pet food. We have quality experts who work on-site to ensure we meet all safety standards and certifications. Additionally, all our facilities are inspected by the Food and Drug Administration (FDA), and we adhere to Good Manufacturing Practices, Good Hygiene Practices and Hazard Analysis and Critical Control Points — all regulated by the FDA.

We source our ingredients from trusted farmers and suppliers, prepare only in trusted facilities and rigorously test for quality and safety. We travel the world to locate and source the quality ingredients used in our recipes.

100% of our owned NUTRO™ factories meet our corporate Responsible Workplace Standards.

Our operations are regularly assessed by APSCA registered assessors as part of our human rights due diligence in our own operations. This approach rates our sites on child rights, compensation and benefits, discrimination, forced labor, freedom of association, health and well-being, issue reporting and work hours.

We work with our Tier 1 suppliers to outline a Code of Conduct that describes human rights, ethical and environmental expectations of our suppliers, including a prohibition on forced labor.

We want our pets to have long lives. Not our packaging.

All packaging for our canned wet dog food products is 100% recyclable.

The plastics trays are a #7 plastic and can be recycled where facilities exist.

In this program, we are committed to engaging key suppliers to set targets and commit to addressing climate impact in their own supply chain. To date, we have seven key NUTRO™ suppliers who have committed to our Pledge 4 Planet program. Our long-term ambition is to mobilize all our suppliers on climate action.
 

We source barley for the dry food made in our North Carolina facilities from farmers who use practices that reduce soil disturbance, enhance crop diversity and/or maintain living roots year-round. These actions not only help grow nutrient rich food, but also give back to the earth. Some benefits of these practices may include helping to restore soil health, trapping carbon, increasing biodiversity, reducing the usage of fertilizer and improving water usage efficiency.
 

Our U.S.-owned facilities are zero waste to landfill. This means we don’t put operational waste into landfills where it could lead to water contamination or the generation of excess methane gas emissions. 

All our factory waste streams are recycled, composted or, if necessary, incinerated to produce energy that can be utilized during production.
 

These days, we are all concerned about each and every member of the family, including the four-legged ones. Our friends and expert partners at the Waltham Petcare Science Institute have been working tirelessly for more than 50 years to bring their scientific knowledge to benefit pets all around the world. Together, we are closely monitoring the latest events and scientific insights surrounding coronavirus. Please follow this link to Waltham's latest guidance on how to care for your pet during COVID-19.

Do you have any questions about The NUTRO Company or NUTRO™ Pet Food? Find your answers here. If you don't find what you're looking for, contact us.