Question 1

What is the NUTRO™ Satisfaction Guarantee?

Accepted Answer

All our products carry a 100% satisfaction guarantee. If for any reason you or your pet are not happy with the product, please keep the package, any unused portion of the product, and your receipt and reach out to us. You can call us at 1-800-833-5330 in the US or send us a message via our Contact Support Form for a complete refund or replacement!

Question 2

Why am I still seeing older packaging in some places?

Accepted Answer

It can take time for stores across the country to transition to our new formulas, so it’s perfectly normal to find the packaging you’re used to for several months.

Question 3

Should I transition my dog to NUTRO™ NATURAL CHOICE™?

Accepted Answer

If you're new to NUTRO™ or transitioning to our new formulas, we suggest blending increasing amounts of the new food with the old food over six days. This gives your dog's digestive system time to gradually adjust to the new recipe.

Question 4

What does SO SIMPLE™ mean?

Accepted Answer

NUTRO™ SO SIMPLE™ recipes are crafted with a handful of key ingredient sources plus natural flavors, vitamins, minerals, and other nutrients to make these delicious recipes full of flavor and nutrients.

Question 5

What is NUTRO™ MAX™ dog food?

Accepted Answer

NUTRO™ MAX™ is wholesome, affordable dog food made with natural ingredients plus vitamins, minerals and other nutrients.

Question 6

Can you tell me about the NUTRO™ Limited Ingredient Diet product line?

Accepted Answer

Our Limited Ingredient Diet product line caters to your dog's sensitivities and is crafted to deliver the nutrition pets need, avoiding ingredients that commonly cause food sensitivities like chicken, beef, dairy, protein or grains. These recipes are also crafted with 10 or fewer key ingredients, plus natural flavors, vitamins, minerals and other nutrients.

Question 7

Can NUTRO™ Crunchy Treats dog treats be used as training treats?

Accepted Answer

Yes! These crunchy treats are less than 5 calories per treat, making them the perfect training treats for rewarding your dog.

Question 8

Why is NUTRO™ out of stock?

Accepted Answer

You may have noticed it’s been a little more difficult to find your favorite NUTRO™ products. We are working diligently to build sustainable solutions that will keep our supply chain healthy for years to come.

We strive to make sure you receive great service while our team works to resolve the supply challenges. Our customer care department has grown to meet your needs. Having trouble finding a product? We are here to help. Call 1-800-833-5330 or contact us through our website. We are happy to assist you.

We appreciate your patience as we work hard to deliver safe and nutritious food that meets your pets’ needs.

Question 9

Why are you expanding the NUTRO™ brand outside of pet specialty stores?

Accepted Answer

Many consumers are looking for premium, natural food and treats for their pets, so we decided to bring a portion of the NUTRO™ line of products to major retailers across the country.

Question 10

Are the NUTRO™ products at major retailers the same quality as what's available at pet specialty stores?

Accepted Answer

Of course! The same NUTRO™ products that are sold in pet specialty stores will be available in major retailers and each product will meet our high-quality standards, regardless of whether they are purchased at a pet specialty store or another major retailer.

Question 11

Where can I find NUTRO™ NATURAL CHOICE™ dry dog food?

Accepted Answer

NUTRO™ NATURAL CHOICE™ dry dog food products are available in-store and online at major retailers such as Amazon, Chewy, Walmart, Target, PetSmart and more.

Question 12

Where can I find NUTRO™ wet cat food cans?

Accepted Answer

Beginning in April 2019, all NUTRO™ wet cat food will be in the PERFECT PORTIONS™ format with (2) servings in every package! Try NUTRO™ wet cat food in a fresh format your cat will love.

Question 13

What is in the Superfood Medley?

Accepted Answer

Our Superfood Medley is a tasty combination of 14 different superfoods including oatmeal, blueberries, pumpkin, kale, flaxseed and more!

Question 14

What proteins are used in the Trio of Proteins?

Accepted Answer

NUTRO™ ULTRA™ contains a blend of three animal proteins from chicken, lamb and salmon, to nourish your pet and support strong muscles and a lean body.

Question 15

How many ingredients are in NUTRO™ Limited Ingredient Diet?

Accepted Answer

Each of our LID recipes is crafted with 10 or fewer key ingredients, plus natural flavors, vitamins, minerals and other nutrients for limitless tail wags.

Question 16

How many ingredients are in NUTRO™ Limited Ingredient Diet loafs?

Accepted Answer

Each Limited Ingredient Diet loaf is made from five or fewer key ingredient sources plus vitamins, minerals and other nutrients.

Question 17

Are NUTRO™ Crunchy Treats dog treats natural?

Accepted Answer

Yes! They are natural plus vitamins, minerals and other nutrients. We've always believed that our food should be naturally nutritious. Over the years, we made the decision to never add artificial preservatives, flavors or colors.

Question 18

How do I store NUTRO™ dog and cat food products?

Accepted Answer

NUTRO™ Wet: Before opening, we recommend storing cans and plastic trays in a cool, dry environment. Once opened, the unused portion should be refrigerated and fed to your pet within three days.

NUTRO™ Dry: Store the bags of food in a cool, dry environment. Once opened, tightly roll down the top of the bag after each feeding. If the food is kept in a storage container, we recommend putting the entire bag in the container. When stored properly, the food will remain fresh until the Best By (BB) date printed on the package.

Question 19

How do I store NUTRO™ PERFECT PORTIONS™ after opening?

Accepted Answer

Once opened, the unused portion should be refrigerated and fed to your cat within three days.

Question 20

Is the NUTRO™ Crunchy Treats packaging resealable?

Accepted Answer

Yes! These treats are packaged in convenient resealable bags to help keep treats fresh.

Question 21

How do I read/where is the "Best By" date on the NUTRO™ package?

Accepted Answer

You will find the Best By (BB) date on the back of NUTRO™ dry food bags, the side of NUTRO™ plastic food trays and the bottom of NUTRO™ wet food cans. Following the letters BB, there's a two-digit month, day and year expiration date. Example: If you see BB 02 21 23, the food should be fed by Feb. 21, 2023.

Question 22

Are there coupons available?

Accepted Answer

Keep an eye on your local Sunday paper, store circulars and the pet food aisle for NUTRO™ dog and cat food coupons. Need another tip? Keep an eye on our website and www.coupons.com. Unfortunately, we don’t have manufacturer’s coupons to send right now.

Question 23

What if my dog doesn’t like NUTRO™ products?

Accepted Answer

All NUTRO™ products are 100% satisfaction guaranteed. If you or your pet aren't satisfied, please hold on to the packaging and your receipt and contact us at 1-800-833-5330.

Question 24

Is NUTRO™ AAFCO approved?

Accepted Answer

Yes! All NUTRO™ recipes are carefully formulated to meet the nutritional levels established by the AAFCO Dog Food Nutrient Profiles for the specific life stage.

Question 25

Do we specify NATURAL CHOICE™?

Accepted Answer

Yes! All NUTRO™ recipes are carefully formulated to meet the nutritional levels established by the AAFCO Dog Food Nutrient Profiles for the specific life stage.

Question 26

Where is NUTRO™ dog food made?

Accepted Answer

Our headquarters is in Franklin, Tennessee, just outside of Nashville. We have two dry pet food manufacturing facilities for NUTRO™ products located in Henderson, North Carolina, and Victorville, California. We also have wet food manufacturing facilities in Columbus, Ohio; Fort Smith, Arkansas; and North Sioux City, South Dakota, for our cans and trays. Our NUTRO™ SO SIMPLE™ trays are made in Thailand.

Question 27

Are there any safety or quality checks in place for the preparation of NUTRO™ dog food?

Accepted Answer

Yes. We rigorously test to ensure the safety and quality of our pet food. We have quality experts who work on-site to ensure we meet all safety standards and certifications. Additionally, all our facilities are inspected by the Food and Drug Administration (FDA), and we adhere to Good Manufacturing Practices, Good Hygiene Practices and Hazard Analysis and Critical Control Points — all regulated by the FDA.

Question 28

Where does the NUTRO™ brand get its ingredients?

Accepted Answer

We source our ingredients from trusted farmers and suppliers, prepare only in trusted facilities and rigorously test for quality and safety. We travel the world to locate and source the quality ingredients used in our recipes.

Question 29

Do all NUTRO™ factories meet modern standards?

Accepted Answer

100% of our owned NUTRO™ factories meet our corporate Responsible Workplace Standards.

Our operations are regularly assessed by APSCA registered assessors as part of our human rights due diligence in our own operations. This approach rates our sites on child rights, compensation and benefits, discrimination, forced labor, freedom of association, health and well-being, issue reporting and work hours.

We work with our Tier 1 suppliers to outline a Code of Conduct that describes human rights, ethical and environmental expectations of our suppliers, including a prohibition on forced labor.

Question 30

Are NUTRO™ dog food containers recyclable?

Accepted Answer

We want our pets to have long lives. Not our packaging.

All packaging for our canned wet dog food products is 100% recyclable.

Question 31

Are the NUTRO™ PERFECT PORTIONS™ packages recyclable?

Accepted Answer

The plastics trays are a #7 plastic and can be recycled where facilities exist.

Question 32

What is a Pledge 4 Planet supplier partnership and how does it relate to NUTRO™?

Accepted Answer

In this program, we are committed to engaging key suppliers to set targets and commit to addressing climate impact in their own supply chain. To date, we have seven key NUTRO™ suppliers who have committed to our Pledge 4 Planet program. Our long-term ambition is to mobilize all our suppliers on climate action.

Question 33

What is regenerative agriculture?

Accepted Answer

We source barley for the dry food made in our North Carolina facilities from farmers who use practices that reduce soil disturbance, enhance crop diversity and/or maintain living roots year-round. These actions not only help grow nutrient rich food, but also give back to the earth. Some benefits of these practices may include helping to restore soil health, trapping carbon, increasing biodiversity, reducing the usage of fertilizer and improving water usage efficiency.

Question 34

Does NUTRO™ utilize ZERO WASTE facilities?

Accepted Answer

Our U.S.-owned facilities are zero waste to landfill. This means we don’t put operational waste into landfills where it could lead to water contamination or the generation of excess methane gas emissions.

All our factory waste streams are recycled, composted or, if necessary, incinerated to produce energy that can be utilized during production.

Question 35

Our Response to COVID-19

Accepted Answer

These days, we are all concerned about each and every member of the family, including the four-legged ones. Our friends and expert partners at the Waltham Petcare Science Institute have been working tirelessly for more than 50 years to bring their scientific knowledge to benefit pets all around the world. Together, we are closely monitoring the latest events and scientific insights surrounding coronavirus. Please follow this link to Waltham's latest guidance on how to care for your pet during COVID-19.

Do you have any questions about The NUTRO Company or NUTRO™ Pet Food? Find your answers here. If you don't find what you're looking for, contact us.

Question 36

How long has the NUTRO™ brand been making quality pet food?

Accepted Answer

We have been making quality pet food for about 90 years!

FAQ

What is the NUTRO™ Satisfaction Guarantee?

Why am I still seeing older packaging in some places?

Should I transition my dog to NUTRO™ NATURAL CHOICE™?

What does SO SIMPLE™ mean?

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