FAQ About NUTRO™ Brands | How we make Natural Pet Foods

Do you have questions about The Nutro Company or NUTRO™ Pet Food? Find your answers here. If you don’t find what you’re looking for, contact us.

Based on current information, it’s very unlikely. Research shows that dogs and cats are not infected easily with this virus, and there’s no evidence that they can transmit the virus to people or other pets at home.

At this time, research suggests it’s very unlikely your pet can contract COVID-19 and there's no evidence they can infect others at home. We recommend:
- Thorough hand washing
- Keeping pets away from anyone infected
- Confining pets if they've been around someone infected
Your pets’ fur is like any other surface so it’s important you practice thorough hand washing after handling them, keep pets away from anyone infected and confine pets if they've been around someone infected.

There’s no scientific evidence that masks protect pets from infectious diseases or air pollutants. Pets’ faces are more varied than human faces so a mask is unlikely to fit properly. Also, we can't explain to pets why we are putting something on their face so they may get scared.

Yes — pets love exercise! Take your dog for a walk on a leash, preferably with limited-to-no interaction with other people or pets.

When possible, have another member of your household care for your animals if you are sick. If you must care for your pet or be around animals while you are sick, wash your hands before and after you interact with pets.

Please be assured that the current coronavirus outbreak does not pose a food safety risk to humans or pets, either through packaging or the food itself. The processing conditions involved in the production of our food products are sufficient to destroy the virus.

We source ingredients from many regions around the world, and only use high-quality ingredients that meet local laws as well as our own high standards. The processing conditions involved in the production of our food products are sufficient to destroy the virus.

Pet food is essential, and we are continuing to make the foods your pet needs and loves. There is no shortage of our pet food and we want to ask all pet owners to please be considerate and only purchase the food your pet needs.

Yes! Ideally choose a similar food (dry or wet) and slowly incorporate small amounts of the new food over the course of one week to ensure that a sudden change does not cause a dietary upset.

We know this can be a worrying time and you always want what’s best for your pet. We are working closely with all our pet shelter partners and would encourage you to speak to them for any support in your local area.

Many consumers are looking for premium, natural food and treats for their pets, so we decided to bring a portion of the NUTRO™ line of products to major retailers across the country, making the NUTRO. FEED CLEAN™ philosophy more broadly available.

The plastic trays are a #7 plastic, and can be recycled where facilities exist.

Our headquarters is located in Franklin, Tennessee, just outside of Nashville. We have two dry pet food manufacturing facilities for NUTRO™ products located in Lebanon, Tennessee and Victorville, California. We also have wet food manufacturing facilities in Columbus, Ohio, Fort Smith, Arkansas and North Sioux City, South Dakota for our cans and trays.

You will find the Best By (BB) date on the side of the plastic trays. Following the letters BB, there’s a two digit month, day and year expiration date. Example: If you see BB 02 21 19, the food should be fed by February 21, 2019.

Of course! The same NUTRO™ products that are sold in pet specialty stores will be available in major retailer and each product will meet our high-quality standards. Our dry and crunchy treat products will follow our NUTRO. FEED CLEAN™ philosophy of offering simple, purposeful and trustworthy products, regardless of whether they are purchased at a pet specialty store or another major retailer.

We have been making quality pet food since 1926!

We’ve been on a journey to clean pet food as a pioneer of natural pet food. Although we’ve recently articulated the NUTRO FEED CLEAN™ philosophy, we’ve always believed that our food should be naturally nutritious. Over the years, we made the decision to never add artificial preservatives or flavors and opted to give pet parents a choice when it comes to grains and chicken by-product meal or soy protein.

In 2014, we started the process by sourcing Non-GMO ingredients† and have continued by introducing rigorous GMO testing processes for the NUTRO™ dry dog and cat food lines (excluding MAX™ CAT diets).

To us, clean is simple, purposeful, and trustworthy. This means: We will exclusively source non-GMO ingredients† as close to their native form as possible. We will never add artificial preservatives, flavors, or colors. We will not use ingredients like chicken by-product meal, corn, wheat, or soy protein and each ingredients serves a precise purpose in each recipe. We will also source our ingredients from trusted farmers and suppliers.

In 2014, we started the process by sourcing non-GMO ingredients† and have continued by introducing rigorous GMO testing processes for the NUTRO™ dry dog and cat food lines (excluding MAX™ CAT diets).

Today, every recipe in our line of dry dog food meets our NUTRO. FEED CLEAN™ standard. But, we have more work to do on our all our cans, trays and treats and our MAX™ CAT dry recipes. We won’t rest until choosing any NUTROTM product means choosing clean for your pet.
NUTRO™. FEED CLEAN™

We test our ingredients using a third-party testing facility. For testing, we take random samples from our Victorville, California and Lebanon, Tennessee, sites and send all samples to our third-party laboratory. The lab then tests for GMOs.

If a positive test is received, we escalate the testing procedure to ensure we identify where the non-GMO trace/product appeared. At times and if necessary, the NUTRO™ brand will source from another supplier and may increase the frequency of testing.

Once opened, the unused portion should be refrigerated and fed to your cat within 3 days.

We’ve been on a journey to clean pet food as a pioneer of natural pet food. Although we’ve recently articulated the NUTRO FEED CLEAN™ philosophy, we’ve always believed that our food should be naturally nutritious. Over the years, we made the decision to never add artificial preservatives or flavors and opted to give pet parents a choice when it comes to grains and chicken by-product meal or soy protein.

In 2014, we started the process by sourcing Non-GMO ingredients† and have continued by introducing rigorous GMO testing processes for the NUTRO™ dry dog and cat food lines (excluding MAX™ CAT diets).

We are bringing a fresh, new look to our product packaging. The new NUTRO™ & ULTRA™ dry dog foods packaging will feature a visual representation of our NUTRO. FEED CLEAN™ philosophy on the back panel, reinforcing our commitment to giving pets our best. If you see the NUTRO. FEED CLEAN™ logo, you can trust it meets the tenants of our NUTRO. FEED CLEAN™ philosophy.

Yes. We rigorously test to ensure the safety and quality of our pet food. We have quality experts who work onsite to ensure we meet all safety standards and certifications. Additionally, all of our facilities are inspected by the Food and Drug Administration (FDA), and we adhere to Good Manufacturing Practices, Good Hygiene Practices and Hazard Analysis and Critical Control Points - all regulated by the FDA.

Beginning in April, 2019, all NUTRO™ wet cat food will be in the PERFECT PORTIONS™ format with (2) servings in every package! Try NUTRO wet cat food in a fresh format your cat will love.

We source our ingredients from trusted farmers and suppliers, prepare only in trusted facilities, and rigorously test for quality and safety. We travel the world to locate and source the quality ingredients used in our recipes.

We work with chickpea farmers in Canada and North Dakota, sugar beet farmers in Chile, Europe and other parts of South America, pea and lentil farmers in North Dakota, rice farmers in Missouri, Arkansas, Louisiana and California, lamb farmers in Australia and New Zealand and many others around the world to source our high-quality ingredients.

No matter where we source our ingredients from, we have the same high standards that apply to all suppliers.

Our varying product offerings address the different desires of consumers and their philosophy of eating and then pairs that with what dogs need in their diet.

Our NUTRO. FEED CLEAN™ philosophy goes beyond the regulatory definition of “natural.” While “natural” pet foods do not allow the use of artificial or synthetic ingredients, they may contain ingredients like corn, wheat, soy and genetically modified ingredients. Our NUTRO. FEED CLEAN™ philosophy reinforces our commitment to natural ingredients, purposeful nutrition and quality and food safety.

To us, it means that a pet’s food is simple, purposeful and trustworthy.

SIMPLE: We will exclusively source non-GMO ingredients† as close to their native form as possible. We will never add artificial preservatives, flavors, or colors. We will not use ingredients like chicken by-product meal, corn wheat, or soy protein.

PURPOSEFUL: We will produce nutrient-rich food, ensuring every single ingredient serves a precise purpose and making a high-quality protein the foundation of each recipe.

TRUSTWORTHY: We will protect the integrity of the food at every stage of the process, sourcing from trusted farmers and suppliers, preparing only in trusted facilities and rigorously testing for quality and safety.

The NUTRO™ brand has eliminated many ingredients that have GMO variants. The ingredients used that do have GMO variants are traced from supplier to final product. We also have DNA tested every ingredient used in NUTRO™ dry dog and cat recipes for GMO variants and cross-contamination (excluding MAX CAT dry diets).

Our new Limited Ingredient Diet product line caters to your dog’s sensitivities and is crafted to deliver the nutrition pets need, avoiding ingredients that commonly cause food sensitivities like chicken, beef, dairy protein or grains. These recipes are also crafted with 10 key ingredients or less, plus natural flavors, vitamins, minerals and other nutrients.

The WILD FRONTIER™ brand has made some exciting changes and has decided to focus more on high protein, grain free diets. The brand’s new, more premium recipes are inspired by the way our pet’s ancestors thrived in the wild, which include a variety of prey sources and a high percentage of animal ingredients. You can find WILD FRONTIER™ Dry and Wet Dog Food and WILD FRONTIER™ Wet Cat Food at www.wildfrontier.com. WILD FRONTIER™ Dry Cat Food will transition to the new WILD FRONTIER™ website in 2019.