About Us

Frequently Asked Questions

Do you have questions about The Nutro Company or NUTRO® Pet Food? Find your answers here. If you don’t find what you’re looking for, contact us.
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How long has The Nutro Company been making natural pet food with added vitamins, minerals and other nutrients?

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We have been in business since 1926!
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Where is The Nutro Company located?

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Our headquarters is located in Franklin, Tenn., just outside of Nashville. We have three manufacturing facilities for NUTRO® Products. One is located in Victorville, Calif.; another in Lebanon, Tenn; and the third facility is located in North Sioux City, S.D. Our GREENIES® Products are made in Kansas City, Mo.
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What is The Nutro Company nutrition philosophy?

 
 
 
 
 
 
 
 
 
  • Pets First: At The Nutro Company, leading-edge knowledge and expertise in natural pet nutrition are the foundation of our work.
  • Natural: We use natural ingredients in NUTRO® Products. We believe natural foods are healthier, safer and tastier.
  • Powerful Solutions: Every ingredient in our products is there for a reason: to deliver healthy, superior nutrition you can see.
  • No Compromises: At The Nutro Company, we hold ourselves to a higher standard. It’s why we’re dedicated to pet food safety and quality. We offer complete satisfaction, guaranteed or your money back.
 
 
 
 
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Why is natural pet food better?

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We believe that natural pet food is healthier, safer and tastier.
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Does NUTRO® Brand Dog and Cat Food contain artificial preservatives?

 
 
 
 
 
 
 
 
 
No, our foods are naturally preserved with vitamin E. We never use chemicals like BHA, BHT, ethoxyquin, propyl gallate or sodium hexametaphosphate in NUTRO® Natural Dog Food or Cat Food.
 
 
 
 
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What makes the quality and safety standards at The Nutro Company different?

 
 
 
 
 
 
 
 
 
  • We produce our dry pet foods in our own facilities located right here in the United States.
  • All of our facilities adhere to industry-leading food safety and quality standards.
  • We have dedicated quality and sanitation experts in each of our facilities to ensure the quality and safety of our pet food.
  • We never operate for more than seven days in our dry facilities without an in-depth cleaning and sanitation break.
  • We regularly conduct on-site audits at our ingredient suppliers to ensure that our quality and food safety standards are met.
  • We test our key ingredients before we use them to ensure nutritional and food safety parameters are met.
  • We test our shipments of grains for mycotoxins before we unload them to ensure they are safe.
  • We carefully test every finished product batch to confirm microbiological safety, nutritional compliance and shelf stability through oxidation testing before we ship it.
  • We lead the industry in our commitment to understand and drive stability and freshness of natural pet food.
  • The Nutro Company was first to receive American Feed Industry Association (AFIA) Pet Food Manufacturing Facility Certification Program certificates for our three manufacturing facilities in Victorville, Calif.; Lebanon, Tenn.; and Kansas City, Mo. This achievement illustrates our commitment to pet-food safety.
     
     
     
     
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    How does The Nutro Company test its products?

     
     
     
     
     
     
     
     
     
    Nobody invests more in pet food safety and quality than we do. We test every single batch of our key ingredients before we use it to ensure nutritional and food safety parameters are met. We test every shipment of grains for mycotoxins before we unload it to ensure it is safe. We carefully test every finished product batch to confirm microbiological safety, nutritional compliance and shelf stability before we ship it. The Nutro Company was recently the first company to receive the AFIA Facility Safety seal, which is a third-party pet-food-safety certification. Learn more.
     
     
     
     
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    Where are NUTRO® Products made?

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    We are proud that NUTRO® Products are made in our own U.S. facilities. Our facilities are located in Victorville, Calif.; Lebanon, Tenn.; and North Sioux City, S.D. Our GREENIES® Products are made in Kansas City, Mo.
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    Are any NUTRO® Products currently being recalled?

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    No, there are no recalls of any NUTRO® Products in effect. All NUTRO® Products are safe and meet the highest standards of safety and quality.
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    Was The Nutro Company investigated by the FDA?

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    No, this false claim was made by an uncredentialed website, and it has been refuted by the FDA and debunked in the mainstream media.
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    Why are GREENIES® Dental Chews now only available at pet specialty retailers or veterinarian offices?

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    Made to reduce plaque and tartar buildup, GREENIES® Products are marketed exclusively through pet specialty retailers and veterinary clinics where knowledgeable staff is equipped to answer pet owners’ questions and make the right recommendations. This is particularly important for clinically proven GREENIES® Canine Dental Chews, because each of the five sizes is specially formulated to deliver the maximum dental benefit to each weight range.
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    Are GREENIES® Products safe for my pet?

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    Absolutely. All GREENIES® Products are 100 percent safe for pets. In 2006, GREENIES® Canine Dental Chews were reformulated to be more safe, soluble and easily digestible, as well as effective for daily pet oral care. Reformulated GREENIES® Dental Chews are 97 percent digestible, which is more digestible than the average dry dog food. GREENIES® Dental Chews are a nutritional blend of high-quality protein, vitamins, minerals, fruits and vegetables for adult dogs.
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    How do you read the code date on NUTRO® Cans and Trays?

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    Due to technical advances in materials, the expiration dates for cans and trays produced after March 31, 2004 will be two years from the date of manufacture.

    Here is an example of the coding:
    First Line: BEST BY MM DD YY
    Second Line: Contains manufacturing information (i.e., plant, line and time)
    MM = Month of Production
    DD = Day of Production
    YY = Year of Production + 2 Years
    For example, a can manufactured on May 31, 2011 would be coded: BEST BY 05 31 13 (MAY 31, 2013).

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    How do you read the code date on NUTRO® Biscuits and Treats?

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    The code can be found on the top flap of our biscuit and treat packages. This is the “Best by" code date format. It is the first line and will appear like the following example:
    Best by 04 AUG 13 92 1
    First line: “Best by 04 AUG 13” means it’s best by August 4, 2013. “92 1” is the plant ID information.
    Second line: Contains manufacturing information, such as shift, line, time, etc.
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    How do you read the code dates on NUTRO® Dry Food?

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    Our NUTRO® Pet Food has a “Best by" code date stamped on the back of the package. It is the first line and will appear like the following example:
    Best by 24 APR 13 27 1
    First line: “Best by 24 APR 13” means it’s best by April 24, 2013. “27 1” is the plant ID information.
    Second line: Contains manufacturing information, such as shift, line, time, etc.
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    Who can I contact if I have further questions about NUTRO® Products?

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    Consumers with questions or concerns about NUTRO® Products are encouraged to contact our Consumer Care Team at 1-800-833-5330.
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    Why have NATURAL CHOICE® Chicken and Rice Recipe Sticks, NATURAL CHOICE® Lamb and Rice Recipe Sticks and NATURAL CHOICE® Training Bits been discontinued?

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    The Nutro Company is committed to providing the highest-quality, natural pet-food products in the marketplace. “No compromise on quality” is a part of our fundamental natural nutrition philosophy.

    We have made the decision to discontinue the supply of our NATURAL CHOICE® Chicken and Rice Recipe Sticks, NATURAL CHOICE® Lamb & Rice Recipe Sticks, and NATURAL CHOICE® Training Bits. While there is no indication of a safety issue with any of these products, they do not reflect the high quality standards consumers have come to expect from the NATURAL CHOICE® line. Overall, these treats no longer fit within our portfolio of products and do not align with our natural nutrition philosophy.

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    PROVEN. NATURAL. NUTRITION.®