Frequently Asked Questions

We have been in business since 1926!

Our headquarters are located in Franklin, TN, just outside of Nashville. We have two NUTRO^® product manufacturing faciliites, one located in Victorville, CA and one located in Lebanon, TN. Our GREENIES^® products are made in Kansas City, MO.

We believe that natural pet food is healthier, safer and tastier.

No, our foods are naturally preserved with Vitamin E. We never use chemicals like BHA, BHT, ethoxyquin, propyl gallate or sodium hexametaphosphate in NUTRO^® natural dog food and cat food.

Nobody invests more in quality than we do. We test every single batch of our key ingredients before we use it to ensure nutritional and food safety parameters are met. We test every shipment of grains for mycotoxins before we unload it to assure it is safe. We carefully test every finished product batch to confirm microbiological safety, nutritional compliance and shelf stability before we ship it.

We are proud of the fact that NUTRO^® products are made in the United States – one in Victorville, CA and one in Lebanon, TN. Our GREENIES^® products are made in Kansas City, MO.

During the last year, we did experience some difficulty in obtaining key ingredients for our foods. To maintain our strict quality and safety standards, we made the difficult decision to reduce production. These shortages were operational in nature and not in any way related to quality. These issues have largely been resolved and we have secured additional supply sources of most raw materials. You should see restored inventory at your local retailer very soon, if not already!

No, there are no recalls of any NUTRO^® products in effect. All NUTRO^® products are safe, and meet the highest standards of safety and quality.

NO. This false claim was made by an uncredentialed website, and has been refuted by the FDA (http://www.fda.gov/cvm/CVM_Updates/NutroProducts.htm) and debunked in the mainstream media (http://www.youtube.com/watch?v=7vB02ALa4xU).

Uniquely designed to reduce plaque and tartar build-up, GREENIES^® products are marketed exclusively through pet specialty retailers and veterinary clinics where knowledgeable staff is equipped to answer pet owner questions and make the right recommendation. This is particularly important for clinically proven GREENIES^® Canine Dental Chew as each of the five sizes is specially formulated to deliver the maximum dental benefit to each weight range.

Absolutely. All GREENIES® products are 100% safe for pets. In 2006, Canine GREENIES® dental chews for dogs were reformulated to be more safe, soluble and easily digestible, as well as effective for daily pet oral care. Reformulated GREENIES® dental chews are 97 percent digestible, which is more digestible than the average dry dog food. GREENIES® dental chews are a nutritional blend of high-quality protein, vitamins, minerals, fruits and vegetables for adult dogs.

Our NUTRO^® foods and treats have a “Best By manufactured on” code date stamped on the bottom of the package. On the second line of the code, the first number is the last digit of the year the treats were made.

Due to technical advances in materials the expiration dates for cans produced after March 31, 2004 will be three years from date of manufacture.

Here is an example of the coding:

1st Line: BEST BY MM DD YY
2nd Line: Contains manufacturing information: i.e., plant, line and time

Where: MM = Month of Production
DD = Day of Production
YY = Year of Production + 3

Example:
A can manufactured on May 31, 2004 would be coded: BEST BY 05 31 07 (MAY 31, 2007).

Due to technical advances in materials the expiration dates for pouches produced after March 31, 2004 will be two years from date of manufacture.

Here is an example of the coding:

1st Line: BEST BY MM DD YY
2nd Line: Contains manufacturing information: i.e., plant, line and time

Where: MM = Month of Production
DD = Day of Production
YY = Year of Production + 2

Example:A pouch manufactured on May 31, 2004 would be coded: BEST BY 05 31 06 (MAY 31, 2006).

The code can be found on the top flap of our biscuits. This is the "Best Use By" code dating. The code will appear like the following example:
Use by 04AUG03 J1 2130
J = Plant Designation
1 = Packaging Line
2130 = Hour of Production (24-hour clock)

Consumers with questions or concerns about NUTRO^® products are encouraged to contact Consumer Care at 1-800-833-5330.

Our NUTRO® foods have a “Best By" code date stamped on the bottom of the package. It is the first line and first six numbers, in the date format of MM DD YY.

Yes, as of October 31, 2010, The Nutro Company’s current Frequent Buyer Program as it exists today will be discontinued. It is being transitioned into a new program that will deliver more value to you. Learn more about the new MY NUTRO REWARDS^® program, and enroll now!

We evaluated the current Frequent Buyer Program and determined that we could deliver even more value to consumers by making enhancements. Learn more about the new MY NUTRO REWARDS^® program, and enroll now!

If you are able to make your 10 purchases, submit your 10 UPC codes & envelope to your local retailer before October 31, 2010 and you’ll receive your 11th bag free. Upon redemption, you will not receive a new program envelope. Instead you will be provided information to enroll in the MY NUTRO REWARDS^® program.

If you are unable to complete the 10 purchases required to redeem a free bag by October 31, 2010, you will be provided information to enroll in the MY NUTRO REWARDS^® program.

The Nutro Company is committed to providing the highest quality natural petfood products in the marketplace. “No compromise on quality” is part of our fundamental Natural Nutrition Philosophy.

We have made the decision to discontinue the supply of our NATURAL CHOICE^® Chicken and Rice Sticks, NATURAL CHOICE^® Lamb & Rice Sticks, and NATURAL CHOICE^® Training Bits. While there is no indication of a safety issue with any of these products, they do not reflect the high quality standards consumers have come to expect from the NATURAL CHOICE^® line. Overall, these treats no longer fit within our portfolio of products and do not align with our Natural Nutrition Philosophy.